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Refund policy

Las time wey we change am:

Dis page na simple Pidgin summary of wen yu fit get refund for Coins wey yu buy. Di French and English text (draft) na di one wey count.

Draft: lawyer must check am before we launch
Dis tok dey show how Camer Vibes di work for true today, but lawyer neva check am. Some tins like di company ofishal name and address, we still go put dem.
Make native speaker and lawyer check dis one
Dis version na plain-tok translation wey no change di meaning, but native speakers and lawyer still must check am. If any tin no match, di French and English versions na dem rule.

Di short tori

  • Coins na virtual game tin wey dem give yu sharp-sharp, so normally dem no dey refund am.
  • We dey refund if di law talk say so, and if mistake happen for payment: Coins no reach yu, dem charge yu two times, or somebody use yu card or phone without yu permission.
  • Refund dey go back to di way yu pay, and dem go take di Coins back.
  • vCFA no be real money, so dem no dey refund am.
  • If yu want refund, write to [email protected] with yu username and di payment reference.

1.Di main rule

Coins na digital tin wey yu get sharp-sharp. After dem don deliver am, dem no dey refund, except for di cases for dis page or if di law talk say so.

2.Wen we dey refund

Coins no reach yu: yu pay but Coins no come. We go deliver am or refund yu (we want do am inside 24 hours).

Dem charge yu two times: we go refund di extra one.

Payment wey yu no allow: dem steal card or phone. We go check am before we refund, and we fit look di account.

Minor buy am: afta we confirm, we go refund di paid Coins wey dem no spend.

Yu change yu mind: if yu no spend any Coins, we fit do small goodwill refund inside 14 days, one time per account every 12 months.

3.Europe and UK

If yu dey Europe or UK, yu get 14 days to change yu mind for digital tin, but if yu agree say make dem give yu am sharp-sharp, yu don lose dat right. We go ask yu before yu pay.

4.How to ask

Write to [email protected] with yu username and di payment reference wey dey yu receipt. We dey usually answer inside few working days.

Di money go back where e come from through our payment provider, and dem go take di Coins back from yu account. If yu don spend dem, yu paid Coins balance fit go under zero till yu pay am back.

5.If yu delete yu account

Coins wey yu no spend go loss and dem no go refund am, only if di law talk say so. Di delete screen go show yu di balance before yu confirm.

6.Wetin we dey keep

We dey keep payment records for accounting as di law talk, but without yu name afta yu delete account. Read di privacy policy.