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Legal

Refund policy

Last updated:

This page explains when a Coins purchase can be refunded and how to ask. Coins are virtual game items, delivered right after payment.

Draft: to be reviewed by legal counsel before launch
This text describes how Camer Vibes really works today, but it has not yet been checked by a lawyer. Details such as the company's legal name and address are still to be completed.

The short version

  • Coins are virtual items delivered immediately: in principle they are not refundable.
  • We refund where the law requires it and for payment errors: Coins not received, a double charge, an unauthorised payment.
  • A refund goes back to the original payment method and the matching Coins are taken back.
  • vCFA, the in-game money, is never refunded: it is not real money.
  • To ask for a refund, write to [email protected] with your username and the payment reference.

1.The principle

Coins are digital content supplied immediately. Once delivered they are not refundable, except in the cases below and where the applicable law requires it. Nothing on this page limits consumer rights that cannot be waived.

2.When we refund

Coins not received: you paid but the Coins did not arrive. We deliver them or refund you (we aim for 24 hours).

Double charge: we refund the duplicate.

Unauthorised payment: a stolen card or phone. Refund after we investigate, and the account may be reviewed.

Purchase by a minor: once confirmed, we refund the unspent paid Coins.

You changed your mind: if you spent no Coins, a goodwill refund is possible within 14 days, once per account every 12 months.

3.Right of withdrawal (EU and UK)

If you are a consumer in the EU or the UK, you have 14 days to withdraw from a digital content purchase, unless you expressly ask for immediate delivery and acknowledge that you lose this right. We ask for this before payment, on the payment screen.

4.How to ask for a refund

Write to [email protected] with your username and the payment reference (it is on your receipt). We usually answer within a few working days.

The refund goes back to the original payment method through our payment provider, and the matching Coins are taken from your account. If you already spent them, your paid Coins balance can go negative until it is repaid.

5.Account deletion and Coins

If you delete your account, unspent Coins are lost and not refunded, unless the law says otherwise. The deletion screen tells you so and shows your balance before you confirm.

6.What we keep

We keep payment records for accounting, as the law requires, in pseudonymised form after an account is deleted. See the privacy policy.